•Provide clear direction, vision, and goals for the team

•Clearly define roles and responsibilities for AE’s while reinforcing the importance of partnership and collaboration

•Promote providing excellent customer service for both internal and external clients

•Lead with empathy, compassion, and with a mindfulness of work/life balance across the team

•Foster an environment that truly values and encourages kindness, inclusivity, and acceptance

•Embody and promote the use of EQ to connect to with teammates, colleagues, and clients

•Lead with passion and be a positive role model in how to partner, support, listen, communicate and collaborate

•Be the leader you’d love to work for

•Always be willing to roll up your sleeves and dig into work with the team

•Foster inclusion, diversity, and provide a welcoming environment for all both within the team and across the organization

•Embody the commitment of Disney to DE&I both within and outside the company by being a trusted ally, giving time generously both within and outside the organization

•Set a positive example for the team by participating in BERGs, seminars, trainings and encourage others to act

•Identify and understand the level of expertise of each team member and provide personalized guidance, mentorship, and management for the individual

•Be solutions oriented and a strategic problem solver to support the team in learning, training, products, properties, platforms, and navigating the DMED org and TWDC

•Ensure that team members feel empowered to own and lead on their business, avoiding micromanagement

•Build bridges and make connections for team members to contacts and personal/professional network, both internal and external, allowing them to develop and foster new relationships of their own

•Maintain an open door policy with the goal of consistent availability and willingness to listen and give feedback, providing 1:1 time for team members

•Have shared accountability on business and with clients—both internally and with and external stakeholders

•Define and celebrate strategic “win” metrics in addition to transactional business that will ensure the continued success of the team

•Foster a culture of celebrated successes for excellence in client service and partnership

•Celebrate ALL wins, both large and small